Arkatechture, a technology company dedicated to empowering organizations to better understand their business through data, has partnered with HawaiiUSA Federal Credit Union to leverage Arkatechture’s data analytics platform: Arkalytics.
This platform provides a fully managed, cloud-hosted data lake, along with its suite of financial reports and executive dashboards for advanced analytics and reporting. HawaiiUSA seeks to leverage its member data, which will provide a unique opportunity to gain an in-depth understanding of credit union members to enrich its relationships with them.
“If information is the new oil, we needed to find a way to generate optimal value from all the data we collect,” said Darrell Kikuchi, director of knowledge management at HawaiiUSA. “Getting comprehensive insights into our members’ trends, behavior and influences will be key to improving financial performance, reducing risk and increasing member loyalty.”
By using Arkalytics from Arkatechture (since December 2021), combined with a strong community mission and deep connection with members, HawaiiUSA now has the power to better understand and meet member needs by offering more personalized products and services.
According to Kikuchi, the credit union had reached a point of maturity where information was sought to make smart decisions in areas such as lending, credit risk and marketing. HawaiiUSA’s exploration of AI (artificial intelligence) and RPA (robotic process automation) also revealed a new set of information needs.
“We hope that the partnership between our two organizations can not only produce better data leading to better services for HawaiiUSA members, but also for our two organizations to learn and grow together as technology and member preferences change. are changing rapidly,” says Kikuchi. “Financial institutions are transforming into technology companies, and Arkatechture is a flexible partner that will adapt, grow and evolve with our rapidly changing needs and technical environment.”
“We are excited to work with HawaiiUSA to integrate them into the Arkalytics platform and provide key business insights that will help find solutions to their strategic issues,” said Gaurav Chadha, Senior Project Manager, Arkatechture – Head of implementation for Hawaii USA.
“While we met some great people at HawaiiUSA last year, we’ve grown into a tight-knit team that feels like we’ve worked together for years,” says Jamie Jackson, Founder and CEO of Arkatechture. “They struck a chord with us when they informed us throughout the sales process that they weren’t just looking for a stack of data, a strategy, and a solution. More importantly, they were looking for a partner. We are proud that they chose us as their partner and excited to really help them become a data-driven organization.When the weather and travel align, we’re also excited to bring them here for a summer experience in Maine, then be sure to visit them next winter too!”